Shipping & Returns

Shipping

Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

Note: This returns policy applies to orders that were made on this website (512audio.com). If you did not purchase your 512 Audio poduct here (512audio.com), please refer to the point of purchase retailer for their return policy. We will not be able to process returns on any items that were not purchased directly through the 512 Audio website.

You may return most new, unopened items purchased on this website (512audio.com) within 30 days of delivery for a full refund. Please contact the point of purchase retailer for returns that were not purchased on this website (512audio.com). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please submit a return request with your order number, email address and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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