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When a physical good is ordered but is not able to be shipped by the displayed estimated ship date, or if no date is displayed is not able to be shipped within 30 days of the order, the purchaser must be notified and given the opportunity to cancel the delayed order.

Note: this notice is not required for pre-orders which ship within the timeframe clearly displayed to the purchaser at the time of purchase, regardless of the length of the pre-order.

If an estimated ship date was displayed to the purchaser, this notice must be sent as soon as the delay is known, no later than the estimated ship date that was displayed to the purchaser.

If no estimated ship date was displayed to the purchaser, this notice must be sent as soon as the delay is known, or 30 days following the purchase.

• Order Identifier
• List of goods for which shipment is delayed
• Revised shipping date, or if unknown, a statement that revised shipping date is unable to be provided
• Means to consent to the delay and notice that the purchaser may cancel at any time, at no expense:
  • If the revised shipping date is 30 days or less from the date of the notice, the purchaser must be notified that the shipment will remain active unless they act to cancel
  • If the revised shipping date is more than 30 days from the date of the notice, the purchaser must be notified that the shipment will be cancelled unless the purchaser acts. The affirmative action to continue the order must be at no expense to the purchaser and must be clearly identified within the notice
  • If no revised shipping date is provided, the purchaser must be notified that the shipment will remain active unless they act to cancel. The purchaser must also be notified of the reason for delay and further reminded of their right to cancel at any time, at no expense.

In cases of further delay following the Right to Cancel notice described above, second notice to the purchaser is also required.

If notice of delayed shipment was already sent, and the delay listed in that notice cannot be met, a second notice to the purchaser is required.

If notice of delayed shipment was already sent, and no revised shipment date was provided in that notice, a second notice to the purchaser is required if the shipment remains delayed 30 days following the initial notice.

• Order Identifier
• List of goods for which shipment is delayed
• Revised shipping date, or if unknown, a statement that revised shipping date is unable to be provided
  • If no revised shipping date is provided, the reason for delay must be included
• Notice that the purchaser may cancel at any time, at no expense
• Notice that the shipment will be cancelled unless the purchaser acts. The affirmative action to continue the order must be at no expense to the purchaser and must be clearly identified within the notice